Read and Remember
We really are nice people and really do want you to order your frames in the correct size and be completely satisfied. It is vital measurements you supply are correct as custom made frames are not eligible for a refund or exchange as they cannot be resold. So please ensure you understand what the sizes you are ordering relate to, and that they are correct sizes you require. If you are unsure ask us first.
Always use a proper tape measure, avoid using a fabric tape measure or a ruler.
Measure each dimension twice to double check for errors.
Have a pen and paper handy to note down each measurement.
If you order a custom picture frame or a ready made photo frame from us, the frame size will always relate to the what fits inside the opening at the BACK of the frame, such as the glazing and backing board. It NEVER relates to the visible area from the front of the frame and it NEVER relates to the external size of the frame.
Every frame has a lip/rebate that will overlap the glazing and artwork by approxiametely 5 - 10 millimetres on each edge to ensure the contents do not fall out. If the item you are framing needs the edges to be visible we would recommend a frame/mount combination as a mount only needs to overlap by 2mm on each edge.
I am buying a Picture Frame only....
Measure the physical size of your artwork from outer edge to outer edge, including any white border or existing mount you want to see, for both the width and the height. You would enter those measurements into our custom picture framer application.
We would manufacture your frame so your artwork(including any mount/white border you have included in the measurements) will fit into the opening at the back of the frame.
So if your artwork measures 320 X 470mm, you would enter 320 X 470mm as your frame size - Easy!
I am buying a Picture Frame & Mount...
Measure the exact image size of your artwork from outer edge to outer edge. If your artwork has an existing border that you want to see you would include these in your measurements. If your artwork includes a border that you do not want to see you would not include these in your measurements. The size that your enter will relate to the actual opening size in the middle of the mount.
We will make a small 2mm adjustment to each mount width to ensure the artwork doesn't fall through the middle of the mount aperture.
So if you artwork measures 250 X 190mm, you would enter 250 X 190mm in the size fields. We would manufacture the mount so the actual aperture would be 246 X 186.
The frame size will be calculated by our software and depends on how wide you set the mount widths to be.
If you do not want us to make our standard 2mm adjustment on the border widths you can select the 'Cut aperture the exact size' option during the order process.
I am buying a Picture Mount Only....
If you are purchasing a mount to fit an frame brought elsewhere you need to know the internal frame size(the opening at the back of the frame) as well as the size of your artwork.
Simply enter the exact sizes of your artwork into the size fields on our website. You then have the option to enter the width for each side of the mount, top, bottom, left and right. You will need to calculate manually how wide the mounts need to be to fit your frame opening size.
Please ensure the "External Mount Size" measurements on your order review match the actual opening size of your own frame from the back.
We will make a small 2mm adjustment to each mount width to ensure the artwork doesn't fall through the middle of the mount aperture.. So if you artwork measures 250 X 190mm, you would enter 250 X 190mm in the size fields, we would manufacture the mount so the actual aperture would be 246 X 186. This ensures the artwork doesn't fall through the mount opening.
I am replacing an old frame....
We strongly recommend you remove the artwork from the existing frame before attempting to measure the item. However if this is not possible please remember to measure the opening of the current frame from the back. Do not measure the visible area from the front or the external size of the frame as any replacement frame would not fit.
You should measure the exact external size of the existing backing board or glazing and enter those sizes into our website.
Important Tips & Information
The lip/rebate of the frame will overlap your artwork by a few millimetres all round. This means that the actual visible area from the front of the frame will be smaller than the opening of the frame at the back. The amount of overlap varies from moulding to moulding.
We will manufacture your picture frame to be between 1-3mm larger than the sizes quoted on your order confirmation. This allowance ensures the backing and glazing can be removed when fitting your artwork.
We recommend that the back of the frame is taped up to add a professional finish and additional security.